Unified Communications Market

Unified Communications Market Size By Product (On-premise and Hosted), By Organisation Size (Large and SME), Regions, Global Industry Analysis, Share, Growth, Trends, and Forecast 2023 to 2032

Base Year: 2022 Historical Data: 2019-21
  • Report ID: TBI-13597
  • Published Date: Jul, 2023
  • Pages: 237
  • Category: Information Technology & Semiconductors
  • Format: PDF
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The global unified communications market was valued at USD 115.0 billion in 2022, growing at a CAGR of 18% from 2023 to 2032. The market is expected to reach USD 601.8 billion by 2032. The growth of the global unified communications market is attributed to the expanding government efforts and measures for implementing unified communications platforms across various industries. The government also collaborates with companies and organizations active in the global unified communications market. The goal of this partnership is to increase consumer awareness for unified communications.

Market Introduction:

By integrating several communication platforms, unified communications offer real-time unified access to interaction with businesses operating in various industrial verticals. Unified communication service providers have launched novel products and solutions to facilitate easy access and high levels of interoperability for high productivity and well-informed decision-making through group efforts. Unified communications are also accessible in various formats, including video, mobility, conferencing, unified messaging, IM and presence, telephony, and contact centres. The growing need for mobility complements the unified communications market expansion across multiple industry sectors, the need to lower the cost of administrative operations, and the growing market for cloud solutions. Real-time communication, interoperability, and more straightforward access to necessary information are made possible through unified communications for enterprises. It offers a uniform interface to combine many devices, allowing for fluid communication and intelligent decision-making. The growing demand for cloud-enabled solutions is anticipated to fuel market expansion.

Unified Communications Market Size

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Recent Development

In February 2022, RingCentral Inc. and Deutsche Telekom announced that their partnership would be expanded to provide customers with "RingCentral X powered by Telekom," an end-to-end communication and collaboration solution. RingCentral Inc. provides global enterprise cloud communications, video meetings, collaboration, and contact centre solutions.

In February 2022, Darty declared a new relationship with Google to enhance its online operations. Google's Cloud Retail Search, a service designed to make it simpler for shoppers to find products, will now be used on Fnac Darty's websites. One retailer in France using this cutting-edge Google Cloud service to raise the bar for online and mobile shopping is Fnac Darty.

In August 2020, Tevatel created the 'doctor' breakthrough cloud telephone technology to revolutionize sales support services. The platform increases business process collaboration and flexibility, which raises sales productivity.

In July 2020, Airtel launched a video conferencing app called BlueJeans in India. To create video conferencing software for Indian users, Airtel has partnered with Verizon-owned BlueJeans in the United States.

Market Dynamics:

Drivers

Growing Adoption of Communications- The transition from unified communications platforms to automated solutions is being aided by the Internet of Things. The healthcare industry, where daily communication is crucial, is where the Internet of Things is employed most frequently. The effective and efficient processing of data is also made possible by the Internet of Things. As a result, the global unified communications market will rise during the forecast period due to the increasing acceptance of the Internet of Things in unified communications.

Restraints:

Privacy Concerns- With unified communications, much confidential information is kept throughout communications. As a result, employing unified communications platforms and solutions for everyday operations worries large organizations. As a result, worries about data security and privacy are impeding the development of the global unified communications market.

Opportunities:

Growing Government Initiatives- Governments all around the world are working hard to build unified communications platforms in a variety of industries. Government organizations have also begun implementing unified communications solutions for regular operations. Additionally, they are making significant investments to grow the unified communications market. Additionally, market participants work with governments in both developed and developing nations. Therefore, during the forecast period, expanding government efforts offer attractive chances for the growth of the global unified communications market.

Regional segmentation analysis:

The regions analyzed for the market include North America, Europe, South America, Asia Pacific, the Middle East, and Africa. Europe emerged as the largest market for the global unified communications market, with a 58% market revenue share in 2022.

Significant industry players are fueling the growth of the unified communications market in Europe. Additionally, digital communication channels are being implemented by both small and large businesses. This feature is driving up demand for unified communications in the European market.

This can be linked to the development of BYOD service usage, which, combined with the necessity for operational and performance efficiency, has greatly aided the adoption of unified communication systems across enterprise apps. The region's rising UC demand has allowed several providers to launch their operations.

For instance, Alcatel-Lucent Enterprise and Avaya announced their next chapter of a strategic alliance in October 2022 at GITEX Global, allowing businesses to develop without undertaking initiatives to replace disruptively operating technologies. Talk and Alcatel-Lucent Enterprise established a distribution partnership in Germany, and Talk quickly took on the role of master broker under the broker model.

Europe Region Unified Communications Market Share in 2022 - 58%

 

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Product Segment Analysis

The product segment is divided into on-premise and hosted. The hosted segment dominated the market, with a market share of around 53% in 2022 due to decreased operational, capital, and total ownership costs. Due to the predictable and straightforward operational cost model, businesses are switching to hosted UC systems to upgrade their storage capacity. The hosted solution delivers A single UC platform, enabling communication and collaboration services through various channels.

Organization Size Segment Analysis

The organization size segment is divided into large and SME. The SME segment dominated the market, with a share of around 55% in 2022. Small and medium-sized businesses (SMEs) can install unified communications solutions more affordably using unified communications services. In addition, several suppliers have shifted their attention to Small and Medium-sized Businesses (SMBs), which previously did not comprise a significant market due to the requirement for education about the potential advantages of UC and the high cost of on-premise equipment.

Some of the Key Market Players:
  • Alcatel-Lucent Enterprise
  • Avaya Inc.
  • Cisco Systems Inc.
  • Microsoft Corporation
  • Mitel Network Corporation
  • NEC Corporation
  • Poly (Platonics Inc.)
  • Unify (Atos SE)
  • Verizon Communications Inc.
  • Tata Communications
  • IBM Corporation

Report Description:

Attribute Description
Market Size Revenue (USD Billion)
Market size value in 2022 USD 115.0 Billion
Market size value in 2032 USD 601.8 Billion
CAGR (2023 to 2032) 18%
Historical data 2019-2021
Base Year 2022
Forecast 2023-2032
Region The regions analyzed for the market are Asia Pacific, Europe, South America, North America, and Middle East & Africa. Furthermore, the regions are further analyzed at the country level.
Segments Product, Organisation Size

Frequesntly Asked Questions

As per The Brainy Insights, the size of the unified communications market was valued at USD 115.0 billion in 2022 to USD 601.8 billion by 2032.

The global unified communications market is growing at a CAGR of 18% during the forecast period 2023-2032.

Europe emerged as the largest unified communications market.

1. Introduction
    1.1. Objectives of the Study
    1.2. Market Definition
    1.3. Research Scope
    1.4. Currency
    1.5. Key Target Audience

2. Research Methodology and Assumptions

3. Executive Summary

4. Premium Insights
    4.1. Porter’s Five Forces Analysis
    4.2. Value Chain Analysis
    4.3. Top Investment Pockets
          4.3.1. Market Attractiveness Analysis by Product
          4.3.2. Market Attractiveness Analysis by Organisation Size
          4.3.3. Market Attractiveness Analysis by Region
    4.4. Industry Trends

5. Market Dynamics
    5.1. Market Evaluation
    5.2. Drivers
          5.2.1. Growing adoption of communications
    5.3. Restraints
          5.3.1. Privacy concerns
    5.4. Opportunities
          5.4.1. Growing government initiatives
    5.5. Challenges
          5.5.1. Data concern

6. Global Unified Communications Market Analysis and Forecast, By Product
    6.1. Segment Overview
    6.2. On-premise
    6.3. Hosted

7. Global Unified Communications Market Analysis and Forecast, By Organisation Size
    7.1. Segment Overview
    7.2. Large
    7.3. SME

8. Global Unified Communications Market Analysis and Forecast, By Regional Analysis
    8.1. Segment Overview
    8.2. North America
          8.2.1. U.S.
          8.2.2. Canada
          8.2.3. Mexico
    8.3. Europe
          8.3.1. Germany
          8.3.2. France
          8.3.3. U.K.
          8.3.4. Italy
          8.3.5. Spain
    8.4. Asia-Pacific
          8.4.1. Japan
          8.4.2. China
          8.4.3. India
    8.5. South America
          8.5.1. Brazil
    8.6. Middle East and Africa
          8.6.1. UAE
          8.6.2. South Africa

9. Global Unified Communications Market-Competitive Landscape
    9.1. Overview
    9.2. Market Share of Key Players in Global Unified Communications Market
          9.2.1. Global Company Market Share
          9.2.2. North America Company Market Share
          9.2.3. Europe Company Market Share
          9.2.4. APAC Company Market Share
    9.3. Competitive Situations and Trends
          9.3.1. Product Launches and Developments
          9.3.2. Partnerships, Collaborations, and Agreements
          9.3.3. Mergers & Acquisitions
          9.3.4. Expansions

10. Company Profiles
    10.1. Alcatel-Lucent Enterprise
          10.1.1. Business Overview
          10.1.2. Company Snapshot
          10.1.3. Company Market Share Analysis
          10.1.4. Company Product Portfolio
          10.1.5. Recent Developments
          10.1.6. SWOT Analysis
    10.2. Avaya Inc.
          10.2.1. Business Overview
          10.2.2. Company Snapshot
          10.2.3. Company Market Share Analysis
          10.2.4. Company Product Portfolio
          10.2.5. Recent Developments
          10.2.6. SWOT Analysis
    10.3. Cisco Systems Inc.
          10.3.1. Business Overview
          10.3.2. Company Snapshot
          10.3.3. Company Market Share Analysis
          10.3.4. Company Product Portfolio
          10.3.5. Recent Developments
          10.3.6. SWOT Analysis
    10.4. Microsoft Corporation
          10.4.1. Business Overview
          10.4.2. Company Snapshot
          10.4.3. Company Market Share Analysis
          10.4.4. Company Product Portfolio
          10.4.5. Recent Developments
          10.4.6. SWOT Analysis
    10.5. Mitel Network Corporation
          10.5.1. Business Overview
          10.5.2. Company Snapshot
          10.5.3. Company Market Share Analysis
          10.5.4. Company Product Portfolio
          10.5.5. Recent Developments
          10.5.6. SWOT Analysis
    10.6. NEC Corporation
          10.6.1. Business Overview
          10.6.2. Company Snapshot
          10.6.3. Company Market Share Analysis
          10.6.4. Company Product Portfolio
          10.6.5. Recent Developments
          10.6.6. SWOT Analysis
    10.7. Poly (Platonics Inc.)
          10.7.1. Business Overview
          10.7.2. Company Snapshot
          10.7.3. Company Market Share Analysis
          10.7.4. Company Product Portfolio
          10.7.5. Recent Developments
          10.7.6. SWOT Analysis
    10.8. Unify (Atos SE)
          10.8.1. Business Overview
          10.8.2. Company Snapshot
          10.8.3. Company Market Share Analysis
          10.8.4. Company Product Portfolio
          10.8.5. Recent Developments
          10.8.6. SWOT Analysis
    10.9. Verizon Communications Inc.
          10.9.1. Business Overview
          10.9.2. Company Snapshot
          10.9.3. Company Market Share Analysis
          10.9.4. Company Product Portfolio
          10.9.5. Recent Developments
          10.9.6. SWOT Analysis
    10.10. Tata Communications
          10.10.1. Business Overview
          10.10.2. Company Snapshot
          10.10.3. Company Market Share Analysis
          10.10.4. Company Product Portfolio
          10.10.5. Recent Developments
          10.10.6. SWOT Analysis
    10.11. IBM Corporation
          10.11.1. Business Overview
          10.11.2. Company Snapshot
          10.11.3. Company Market Share Analysis
          10.11.4. Company Product Portfolio
          10.11.5. Recent Developments
          10.11.6. SWOT Analysis

List of Table

1. Global Unified Communications Market, By Product, 2019-2032 (USD Billion)

2. Global On-premise, Unified Communications Market, By Region, 2019-2032 (USD Billion) 

3. Global Hosted, Unified Communications Market, By Region, 2019-2032 (USD Billion) 

4. Global Unified Communications Market, By Organisation Size, 2019-2032 (USD Billion)

5. Global Large, Unified Communications Market, By Region, 2019-2032 (USD Billion)

6. Global SME, Unified Communications Market, By Region, 2019-2032 (USD Billion)

7. North America Unified Communications Market, By Product, 2019-2032 (USD Billion)

8. North America Unified Communications Market, By Organisation Size, 2019-2032 (USD Billion)

9. U.S. Unified Communications Market, By Product, 2019-2032 (USD Billion)

10. U.S. Unified Communications Market, By Organisation Size, 2019-2032 (USD Billion)

11. Canada Unified Communications Market, By Product, 2019-2032 (USD Billion)

12. Canada Unified Communications Market, By Organisation Size, 2019-2032 (USD Billion)

13. Mexico Unified Communications Market, By Product, 2019-2032 (USD Billion)

14. Mexico Unified Communications Market, By Organisation Size, 2019-2032 (USD Billion)

15. Europe Unified Communications Market, By Product, 2019-2032 (USD Billion)

16. Europe Unified Communications Market, By Organisation Size, 2019-2032 (USD Billion)

17. Germany Unified Communications Market, By Product, 2019-2032 (USD Billion)

18. Germany Unified Communications Market, By Organisation Size, 2019-2032 (USD Billion)

19. France Unified Communications Market, By Product, 2019-2032 (USD Billion)

20. France Unified Communications Market, By Organisation Size, 2019-2032 (USD Billion)

21. U.K. Unified Communications Market, By Product, 2019-2032 (USD Billion)

22. U.K. Unified Communications Market, By Organisation Size, 2019-2032 (USD Billion)

23. Italy Unified Communications Market, By Product, 2019-2032 (USD Billion)

24. Italy Unified Communications Market, By Organisation Size, 2019-2032 (USD Billion)

25. Spain Unified Communications Market, By Product, 2019-2032 (USD Billion)

26. Spain Unified Communications Market, By Organisation Size, 2019-2032 (USD Billion)

27. Asia Pacific Unified Communications Market, By Product, 2019-2032 (USD Billion)

28. Asia Pacific Unified Communications Market, By Organisation Size, 2019-2032 (USD Billion)

29. Japan Unified Communications Market, By Product, 2019-2032 (USD Billion)

30. Japan Unified Communications Market, By Organisation Size, 2019-2032 (USD Billion)

31. China Unified Communications Market, By Product, 2019-2032 (USD Billion)

32. China Unified Communications Market, By Organisation Size, 2019-2032 (USD Billion)

33. India Unified Communications Market, By Product, 2019-2032 (USD Billion)

34. India Unified Communications Market, By Organisation Size, 2019-2032 (USD Billion)

35. South America Unified Communications Market, By Product, 2019-2032 (USD Billion)

36. South America Unified Communications Market, By Organisation Size, 2019-2032 (USD Billion)

37. Brazil Unified Communications Market, By Product, 2019-2032 (USD Billion)

38. Brazil Unified Communications Market, By Organisation Size, 2019-2032 (USD Billion)

39. Middle East and Africa Unified Communications Market, By Product, 2019-2032 (USD Billion)

40. Middle East and Africa Unified Communications Market, By Organisation Size, 2019-2032 (USD Billion)

41. UAE Unified Communications Market, By Product, 2019-2032 (USD Billion)

42. UAE Unified Communications Market, By Organisation Size, 2019-2032 (USD Billion)

43. South Africa Unified Communications Market, By Product, 2019-2032 (USD Billion)

44. South Africa Unified Communications Market, By Organisation Size, 2019-2032 (USD Billion)

List of Figures 

1. Global Unified Communications Market Segmentation

2. Global Unified Communications Market: Research Methodology

3. Market Size Estimation Methodology: Bottom-Up Approach

4. Market Size Estimation Methodology: Top-Down Approach

5. Data Triangulation

6. Porter’s Five Forces Analysis 

7. Value Chain Analysis 

8. Global Unified Communications Market Attractiveness Analysis by Product

9. Global Unified Communications Market Attractiveness Analysis by Organisation Size

10. Global Unified Communications Market Attractiveness Analysis by Region

11. Global Unified Communications Market: Dynamics

12. Global Unified Communications Market Share by Product (2023 & 2032)

13. Global Unified Communications Market Share by Organisation Size (2023 & 2032)

14. Global Unified Communications Market Share by Regions (2023 & 2032)

15. Global Unified Communications Market Share by Company (2022)

This study forecasts global, regional, and country revenue from 2019 to 2032. The Brainy Insights has segmented the global unified communications market based on the below-mentioned segments:

Global Unified Communications Market By Product:

  • On-premise
  • Hosted

Global Unified Communications Market By Organisation Size:

  • Large
  • SME

Global Unified Communications Market By Region:

  • North America
    • U.S.
    • Canada
    • Mexico
  • Europe
    • Germany
    • France
    • U.K.
    • Italy
    • Spain
  • Asia-Pacific
    • Japan
    • China
    • India
  • South America
    • Brazil
  • Middle East and Africa  
    • UAE
    • South Africa

Methodology

Research has its special purpose to undertake marketing efficiently. In this competitive scenario, businesses need information across all industry verticals; the information about customer wants, market demand, competition, industry trends, distribution channels etc. This information needs to be updated regularly because businesses operate in a dynamic environment. Our organization, The Brainy Insights incorporates scientific and systematic research procedures in order to get proper market insights and industry analysis for overall business success. The analysis consists of studying the market from a miniscule level wherein we implement statistical tools which helps us in examining the data with accuracy and precision. 

Our research reports feature both; quantitative and qualitative aspects for any market. Qualitative information for any market research process are fundamental because they reveal the customer needs and wants, usage and consumption for any product/service related to a specific industry. This in turn aids the marketers/investors in knowing certain perceptions of the customers. Qualitative research can enlighten about the different product concepts and designs along with unique service offering that in turn, helps define marketing problems and generate opportunities. On the other hand, quantitative research engages with the data collection process through interviews, e-mail interactions, surveys and pilot studies. Quantitative aspects for the market research are useful to validate the hypotheses generated during qualitative research method, explore empirical patterns in the data with the help of statistical tools, and finally make the market estimations.

The Brainy Insights offers comprehensive research and analysis, based on a wide assortment of factual insights gained through interviews with CXOs and global experts and secondary data from reliable sources. Our analysts and industry specialist assume vital roles in building up statistical tools and analysis models, which are used to analyse the data and arrive at accurate insights with exceedingly informative research discoveries. The data provided by our organization have proven precious to a diverse range of companies, facilitating them to address issues such as determining which products/services are the most appealing, whether or not customers use the product in the manner anticipated, the purchasing intentions of the market and many others.

Our research methodology encompasses an idyllic combination of primary and secondary initiatives. Key phases involved in this process are listed below:

MARKET RESEARCH PROCESS

Data Procurement:

The phase involves the gathering and collecting of market data and its related information with the help of different sources & research procedures.

The data procurement stage involves in data gathering and collecting through various data sources.

This stage involves in extensive research. These data sources includes:

Purchased Database: Purchased databases play a crucial role in estimating the market sizes irrespective of the domain. Our purchased database includes:

  • The organizational databases such as D&B Hoovers, and Bloomberg that helps us to identify the competitive scenario of the key market players/organizations along with the financial information.
  • Industry/Market databases such as Statista, and Factiva provides market/industry insights and deduce certain formulations. 
  • We also have contractual agreements with various reputed data providers and third party vendors who provide information which are not limited to:
    • Import & Export Data
    • Business Trade Information
    • Usage rates of a particular product/service on certain demographics mainly focusing on the unmet prerequisites

Primary Research: The Brainy Insights interacts with leading companies and experts of the concerned domain to develop the analyst team’s market understanding and expertise. It improves and substantiates every single data presented in the market reports. Primary research mainly involves in telephonic interviews, E-mail interactions and face-to-face interviews with the raw material providers, manufacturers/producers, distributors, & independent consultants. The interviews that we conduct provides valuable data on market size and industry growth trends prevailing in the market. Our organization also conducts surveys with the various industry experts in order to gain overall insights of the industry/market. For instance, in healthcare industry we conduct surveys with the pharmacists, doctors, surgeons and nurses in order to gain insights and key information of a medical product/device/equipment which the customers are going to usage. Surveys are conducted in the form of questionnaire designed by our own analyst team. Surveys plays an important role in primary research because surveys helps us to identify the key target audiences of the market. Additionally, surveys helps to identify the key target audience engaged with the market. Our survey team conducts the survey by targeting the key audience, thus gaining insights from them. Based on the perspectives of the customers, this information is utilized to formulate market strategies. Moreover, market surveys helps us to understand the current competitive situation of the industry. To be precise, our survey process typically involve with the 360 analysis of the market. This analytical process begins by identifying the prospective customers for a product or service related to the market/industry to obtain data on how a product/service could fit into customers’ lives.

Secondary Research: The secondary data sources includes information published by the on-profit organizations such as World bank, WHO, company fillings, investor presentations, annual reports, national government documents, statistical databases, blogs, articles, white papers and others. From the annual report, we analyse a company’s revenue to understand the key segment and market share of that organization in a particular region. We analyse the company websites and adopt the product mapping technique which is important for deriving the segment revenue. In the product mapping method, we select and categorize the products offered by the companies catering to domain specific market, deduce the product revenue for each of the companies so as to get overall estimation of the market size. We also source data and analyses trends based on information received from supply side and demand side intermediaries in the value chain. The supply side denotes the data gathered from supplier, distributor, wholesaler and the demand side illustrates the data gathered from the end customers for respective market domain.

The supply side for a domain specific market is analysed by:

  • Estimating and projecting penetration rates through analysing product attributes, availability of internal and external substitutes, followed by pricing analysis of the product.
  • Experiential assessment of year-on-year sales of the product by conducting interviews.

The demand side for the market is estimated through:

  • Evaluating the penetration level and usage rates of the product.
  • Referring to the historical data to determine the growth rate and evaluate the industry trends

In-house Library: Apart from these third-party sources, we have our in-house library of qualitative and quantitative information. Our in-house database includes market data for various industry and domains. These data are updated on regular basis as per the changing market scenario. Our library includes, historic databases, internal audit reports and archives.

Sometimes there are instances where there is no metadata or raw data available for any domain specific market. For those cases, we use our expertise to forecast and estimate the market size in order to generate comprehensive data sets. Our analyst team adopt a robust research technique in order to produce the estimates:

  • Applying demographic along with psychographic segmentation for market evaluation
  • Determining the Micro and Macro-economic indicators for each region 
  • Examining the industry indicators prevailing in the market. 

Data Synthesis: This stage involves the analysis & mapping of all the information obtained from the previous step. It also involves in scrutinizing the data for any discrepancy observed while data gathering related to the market. The data is collected with consideration to the heterogeneity of sources. Robust scientific techniques are in place for synthesizing disparate data sets and provide the essential contextual information that can orient market strategies. The Brainy Insights has extensive experience in data synthesis where the data passes through various stages:

  • Data Screening: Data screening is the process of scrutinising data/information collected from primary research for errors and amending those collected data before data integration method. The screening involves in examining raw data, identifying errors and dealing with missing data. The purpose of the data screening is to ensure data is correctly entered or not. The Brainy Insights employs objective and systematic data screening grades involving repeated cycles of quality checks, screening and suspect analysis.
  • Data Integration: Integrating multiple data streams is necessary to produce research studies that provide in-depth picture to the clients. These data streams come from multiple research studies and our in house database. After screening of the data, our analysts conduct creative integration of data sets, optimizing connections between integrated surveys and syndicated data sources. There are mainly 2 research approaches that we follow in order to integrate our data; top down approach and bottom up approach.

Market Deduction & Formulation: The final stage comprises of assigning data points at appropriate market spaces so as to deduce feasible conclusions. Analyst perspective & subject matter expert based holistic form of market sizing coupled with industry analysis also plays a crucial role in this stage.

This stage involves in finalization of the market size and numbers that we have collected from data integration step. With data interpolation, it is made sure that there is no gap in the market data. Successful trend analysis is done by our analysts using extrapolation techniques, which provide the best possible forecasts for the market.

Data Validation & Market Feedback: Validation is the most important step in the process. Validation & re-validation via an intricately designed process helps us finalize data-points to be used for final calculations.

The Brainy Insights interacts with leading companies and experts of the concerned domain to develop the analyst team’s market understanding and expertise. It improves and substantiates every single data presented in the market reports. The data validation interview and discussion panels are typically composed of the most experienced industry members. The participants include, however, are not limited to:

  • CXOs and VPs of leading companies’ specific to sector
  • Purchasing managers, technical personnel, end-users
  • Key opinion leaders such as investment bankers, and industry consultants

Moreover, we always validate our data and findings through primary respondents from all the major regions we are working on.

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