Online Laundry Services Market

Online Laundry Services Market Size by Service (Laundry Care, Dry Clean, and Duvet Clean), By Application (Residential, and Commercial), Regions, Global Industry Analysis, Share, Growth, Trends, and Forecast 2023 to 2032

Base Year: 2022 Historical Data: 2019-21
  • Report ID: TBI-13934
  • Published Date: Jan, 2024
  • Pages: 236
  • Category: Consumer Goods
  • Format: PDF
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The global online laundry services market was valued at USD 22.41 billion in 2022 and is anticipated to grow at a CAGR of 18.2% from 2023 to 2032. In the present scenario, online laundry services have become a game-changer, completely changing how people and organizations handle the tiring laundry process. Initially, an online laundry service is a digital platform that makes it easier for people to outsource washing-related duties. It lets consumers easily plan, schedule, and handle their laundry needs on-site. Recent years have sееn a considerable increase in popularity for this creative idea, which provides social benefits beyond communication.

Market Introduction:

Online laundry services are distinguished by their intuitive user interfaces, which make it easy for users to learn about the platform. Users usually start their day by visiting the website or mobile application of the service provider. With a number of features to extend the entire washing process, this digital gateway acts as the main point of contact between the customer and the service.  When customers first access the platform, they are frequently met with a user-friendly interface that walks them through the many options. These options include deciding the type of laundry service required, picking the products (such as detergent or fabric softener), and choosing a convenient time for pickup and delivery.  These interfaces are interactive, which guarantees a customized experience based on user preferences and encourages user engagement.

Online laundry services depend heavily on the efficiency of pickup and delivery. Service providers usually have a fleet of cars or work with logistics firms to guarantee prompt and efficient laundry pickup and delivery. Customers are kept up to date on the progress of their laundry at every stage of the process by real-time tracking mechanisms and notifications, which further improve transparency. After the laundry is turned over to the service provider, several processes occur in the background. Sorting, washing, drying, and folding are routine tasks carried out by skilled engineers to provide the best possible quality of service.

Online Laundry Services Market Size

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Recent Development
  • In March 2022: FlyCleaners is an app-based, on-demand laundry and dry-cleaning business in New York City. Rinse purchased FlyCleaners as part of a strategic move to increase its footprint in the area and meet client expectations. Rinse's objective of improving operations and services in New York City, a crucial market for the business is in line with the acquisition of FlyCleaners. The purchase of FlyCleaners by Rinse is a big step forward in the business's expansion plan. Through integrating FlyCleaners' operations and clientele into its own, Rinse hopes to fortify its standing in the competitive New York on-demand laundry and dry-cleaning industry. With this calculated action, Rinse may use FlyCleaners' current clientele and infrastructure to expand its reach and improve its service portfolio.

Market Dynamics:

Drivers

Changing Consumer Lifestyles - A change in consumer lifestyles is driving a major development in the global market for online laundry services. The growing emphasis on communication and time-saving is one of the main forces behind this trend. Consumers are looking for effective substitutes for conventional laundry procedures, particularly those with hectic schedules and dual-income households. In today's fast-paced world, there is a rising demand for convenient and time-saving solutions, which has increased demand for online washing services. With so many personal commitments and busy work schedules, customers are increasingly using efficient and convenient services. People can easily handle their laundry needs without dealing with the laborious chore of washing, drying, and folding clothes using online laundry services. This factor boosts market growth and development.

Restraints:

Lack of Standardization – Because of their distinctive structure, online laundry services have difficulty providing reliable, high-quality service. Implementing strict quality control procedures, standardizing procedures, and ensuring uniformity in cleaning methods are crucial when processing clothing at different facilities, which introduces variability in service quality. Due to the differentiated structure of online laundry platforms, different facilities process different types of garments, which results in a variety in the quality of service. There could be variations in the type of customer service because every facility has different procedures, tools, and standards. Ensuring uniformity and consistency across all service points is a problem posed by this defined paradigm. This factor is restraining the market growth and development.

Opportunities:

Urbanization and Population Density - Urbanization has become a major global trend after the industrialization in developed and developing countries. Owing to this, online laundry services have become an accessible option for individuals living in densely populated areas. There is a notably strong demand for time-saving services in highly populated metropolitan areas. In response to this need, online laundry services have become popular, providing a practical substitute for conventional laundry. With these services, customers may arrange for the delivery and pickup of their laundry using websites or mobile apps that are easy to use. Online laundry platforms simplify the demands of people living in densely populated places by streamlining the process of doing laundry using technology and logistics. The ease of use of online washing services provided to city dwellers is one of their main benefits. People in densely populated areas frequently look for efficient ways to do household chores like laundry because they have busy lives and little time for them.

Regional segmentation analysis:

The regions analyzed for the market include North America, Europe, South America, Asia Pacific, the Middle East, and Africa. North America region emerged as the most prominent global Online laundry services market, with a 41.0% market revenue share in 2022. In the North American market for online laundry services, the United States is significantly contributing towards the regional market growth. A high degree of urbanization, a culture emphasizing time-saving solutions, and a technologically advanced populace define the region. Due to their convenience to busy professionals and city dwellers, online laundry services have become popular in major North American cities. Owing to the region's strong technology infrastructure and innovative culture, high-tech features like real-time tracking, mobile applications, and secure online payment systems have made it easier to integrate. Online laundry platforms have succeeded partly because of consumer trust in digital transactions and their willingness to try new service modes. The regional market players also engage in various market strategies such as product innovation, product differentiation, mergers, acquisitions, partnerships, and strategic alliances to maintain their competitive edge.

North America Region Online Laundry Services Market Share in 2022 - 41.0%

 

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  • In May 2022: Leading online washing service provider Laundryheap has revealed that it has acquired Laundrapp. Through this acquisition, Laundryheap will be able to increase the number of its regional locations around the UK and reaffirm its dedication to offering dependable, high-quality, on-demand laundry services to satisfy the market's continued demand. Laundryheap's strategic acquisition of Laundrapp will let the business grow its consumer base and service area throughout the UK. Due to this acquisition, Laundryheap serves a larger consumer base and expands its range of services. Laundryheap is anticipated to benefit from the rising demand for on-demand washing services in the UK because of the combined capabilities of the two businesses.
Service Segment Analysis

The service segment includes laundry care, dry clean, and duvet clean. The software segment dominated, with a market share of around 48% in 2022. The laundry care segment is expanding owing to its benefits from consumers' growing focus on convenience, especially city people and working adults. Due to the growing trend of outsourcing regular duties and the time-saving nature of online washing services, washing cars is becoming a must-have service for time-conscious customers. Technology—such as smartphone apps and real-time tracking—improves customer experience in the laundry care segment. Further, value-added services that add a range of customary practices, such as extra care for delicate fabrics or eco-friendly washing alternatives, support the expansion of the market.

Application Segment Analysis

The application segment is bifurcated into residential and commercial. The residential segment dominated, with a market share of around 58% in 2022. Several factors, including shifting consumer lifestyles, the use of digital technology, and a growing appreciation for time value, are driving the expansion of the residual category. Residential customers may schedule pickups and deliveries easily, choose from various personalization options, and free up time for other important tasks with online laundry services. The growing trend of outsourcing domestic services, especially laundry, favors the expansion of the residential market. Online laundry services are a useful and time-saving option for busy professionals who live in dual-income homes or have limited access to in-home laundry facilities. The incorporation of user-friendly online platforms and mobile applications further aids the expansion of the sector.    

Some of the Key Market Players:
  • DhobiLite
  • CLEANLY, Inc.
  • FlyCleaners
  • Zipjet Ltd
  • Rinse, Inc.
  • Mulberrys Garment Care
  • Laundryheap Ltd.
  • WASHMEN
  • IHATEIRONING

Report Description: 

Attribute Description
Market Size Revenue (USD Billion)
Market size value in 2022 USD 22.41 Billion
Market size value in 2032 USD 119.29 Billion
CAGR (2023 to 2032) 18.2%
Historical data 2019-2021
Base Year 2022
Forecast 2023-2032
Region The regions analyzed for the market are Asia Pacific, Europe, South America, North America, and Middle East & Africa. Furthermore, the regions are further analyzed at the country level.
Segments Service, Application

Frequesntly Asked Questions

As per The Brainy Insights, the size of the online laundry services market was valued at 22.41 billion in 2022 to USD 119.29 billion by 2032.

The global online laundry services market is growing at a CAGR of 18.2% during the forecast period 2023-2032.

North America region became the largest market for online laundry services.

The increasing disposable income of the people is influencing the market's growth.

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This study forecasts revenue at global, regional, and country levels from 2019 to 2032. The Brainy Insights has segmented the global online laundry services market based on below-mentioned segments:

Global Online Laundry Services Market by Service:

  • Laundry Care
  • Dry Clean
  • Duvet Clean

Global Online Laundry Services Market by Application:

  • Residential
  • Commercial

Global Online Laundry Services Market by Region:

  • North America
    • U.S.
    • Canada
    • Mexico
  • Europe
    • Germany
    • France
    • U.K.
    • Italy
    • Spain
  • Asia-Pacific
    • Japan
    • China
    • India
  • South America
    • Brazil
  • Middle East and Africa  
    • UAE
    • South Africa

Methodology

Research has its special purpose to undertake marketing efficiently. In this competitive scenario, businesses need information across all industry verticals; the information about customer wants, market demand, competition, industry trends, distribution channels etc. This information needs to be updated regularly because businesses operate in a dynamic environment. Our organization, The Brainy Insights incorporates scientific and systematic research procedures in order to get proper market insights and industry analysis for overall business success. The analysis consists of studying the market from a miniscule level wherein we implement statistical tools which helps us in examining the data with accuracy and precision. 

Our research reports feature both; quantitative and qualitative aspects for any market. Qualitative information for any market research process are fundamental because they reveal the customer needs and wants, usage and consumption for any product/service related to a specific industry. This in turn aids the marketers/investors in knowing certain perceptions of the customers. Qualitative research can enlighten about the different product concepts and designs along with unique service offering that in turn, helps define marketing problems and generate opportunities. On the other hand, quantitative research engages with the data collection process through interviews, e-mail interactions, surveys and pilot studies. Quantitative aspects for the market research are useful to validate the hypotheses generated during qualitative research method, explore empirical patterns in the data with the help of statistical tools, and finally make the market estimations.

The Brainy Insights offers comprehensive research and analysis, based on a wide assortment of factual insights gained through interviews with CXOs and global experts and secondary data from reliable sources. Our analysts and industry specialist assume vital roles in building up statistical tools and analysis models, which are used to analyse the data and arrive at accurate insights with exceedingly informative research discoveries. The data provided by our organization have proven precious to a diverse range of companies, facilitating them to address issues such as determining which products/services are the most appealing, whether or not customers use the product in the manner anticipated, the purchasing intentions of the market and many others.

Our research methodology encompasses an idyllic combination of primary and secondary initiatives. Key phases involved in this process are listed below:

MARKET RESEARCH PROCESS

Data Procurement:

The phase involves the gathering and collecting of market data and its related information with the help of different sources & research procedures.

The data procurement stage involves in data gathering and collecting through various data sources.

This stage involves in extensive research. These data sources includes:

Purchased Database: Purchased databases play a crucial role in estimating the market sizes irrespective of the domain. Our purchased database includes:

  • The organizational databases such as D&B Hoovers, and Bloomberg that helps us to identify the competitive scenario of the key market players/organizations along with the financial information.
  • Industry/Market databases such as Statista, and Factiva provides market/industry insights and deduce certain formulations. 
  • We also have contractual agreements with various reputed data providers and third party vendors who provide information which are not limited to:
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    • Usage rates of a particular product/service on certain demographics mainly focusing on the unmet prerequisites

Primary Research: The Brainy Insights interacts with leading companies and experts of the concerned domain to develop the analyst team’s market understanding and expertise. It improves and substantiates every single data presented in the market reports. Primary research mainly involves in telephonic interviews, E-mail interactions and face-to-face interviews with the raw material providers, manufacturers/producers, distributors, & independent consultants. The interviews that we conduct provides valuable data on market size and industry growth trends prevailing in the market. Our organization also conducts surveys with the various industry experts in order to gain overall insights of the industry/market. For instance, in healthcare industry we conduct surveys with the pharmacists, doctors, surgeons and nurses in order to gain insights and key information of a medical product/device/equipment which the customers are going to usage. Surveys are conducted in the form of questionnaire designed by our own analyst team. Surveys plays an important role in primary research because surveys helps us to identify the key target audiences of the market. Additionally, surveys helps to identify the key target audience engaged with the market. Our survey team conducts the survey by targeting the key audience, thus gaining insights from them. Based on the perspectives of the customers, this information is utilized to formulate market strategies. Moreover, market surveys helps us to understand the current competitive situation of the industry. To be precise, our survey process typically involve with the 360 analysis of the market. This analytical process begins by identifying the prospective customers for a product or service related to the market/industry to obtain data on how a product/service could fit into customers’ lives.

Secondary Research: The secondary data sources includes information published by the on-profit organizations such as World bank, WHO, company fillings, investor presentations, annual reports, national government documents, statistical databases, blogs, articles, white papers and others. From the annual report, we analyse a company’s revenue to understand the key segment and market share of that organization in a particular region. We analyse the company websites and adopt the product mapping technique which is important for deriving the segment revenue. In the product mapping method, we select and categorize the products offered by the companies catering to domain specific market, deduce the product revenue for each of the companies so as to get overall estimation of the market size. We also source data and analyses trends based on information received from supply side and demand side intermediaries in the value chain. The supply side denotes the data gathered from supplier, distributor, wholesaler and the demand side illustrates the data gathered from the end customers for respective market domain.

The supply side for a domain specific market is analysed by:

  • Estimating and projecting penetration rates through analysing product attributes, availability of internal and external substitutes, followed by pricing analysis of the product.
  • Experiential assessment of year-on-year sales of the product by conducting interviews.

The demand side for the market is estimated through:

  • Evaluating the penetration level and usage rates of the product.
  • Referring to the historical data to determine the growth rate and evaluate the industry trends

In-house Library: Apart from these third-party sources, we have our in-house library of qualitative and quantitative information. Our in-house database includes market data for various industry and domains. These data are updated on regular basis as per the changing market scenario. Our library includes, historic databases, internal audit reports and archives.

Sometimes there are instances where there is no metadata or raw data available for any domain specific market. For those cases, we use our expertise to forecast and estimate the market size in order to generate comprehensive data sets. Our analyst team adopt a robust research technique in order to produce the estimates:

  • Applying demographic along with psychographic segmentation for market evaluation
  • Determining the Micro and Macro-economic indicators for each region 
  • Examining the industry indicators prevailing in the market. 

Data Synthesis: This stage involves the analysis & mapping of all the information obtained from the previous step. It also involves in scrutinizing the data for any discrepancy observed while data gathering related to the market. The data is collected with consideration to the heterogeneity of sources. Robust scientific techniques are in place for synthesizing disparate data sets and provide the essential contextual information that can orient market strategies. The Brainy Insights has extensive experience in data synthesis where the data passes through various stages:

  • Data Screening: Data screening is the process of scrutinising data/information collected from primary research for errors and amending those collected data before data integration method. The screening involves in examining raw data, identifying errors and dealing with missing data. The purpose of the data screening is to ensure data is correctly entered or not. The Brainy Insights employs objective and systematic data screening grades involving repeated cycles of quality checks, screening and suspect analysis.
  • Data Integration: Integrating multiple data streams is necessary to produce research studies that provide in-depth picture to the clients. These data streams come from multiple research studies and our in house database. After screening of the data, our analysts conduct creative integration of data sets, optimizing connections between integrated surveys and syndicated data sources. There are mainly 2 research approaches that we follow in order to integrate our data; top down approach and bottom up approach.

Market Deduction & Formulation: The final stage comprises of assigning data points at appropriate market spaces so as to deduce feasible conclusions. Analyst perspective & subject matter expert based holistic form of market sizing coupled with industry analysis also plays a crucial role in this stage.

This stage involves in finalization of the market size and numbers that we have collected from data integration step. With data interpolation, it is made sure that there is no gap in the market data. Successful trend analysis is done by our analysts using extrapolation techniques, which provide the best possible forecasts for the market.

Data Validation & Market Feedback: Validation is the most important step in the process. Validation & re-validation via an intricately designed process helps us finalize data-points to be used for final calculations.

The Brainy Insights interacts with leading companies and experts of the concerned domain to develop the analyst team’s market understanding and expertise. It improves and substantiates every single data presented in the market reports. The data validation interview and discussion panels are typically composed of the most experienced industry members. The participants include, however, are not limited to:

  • CXOs and VPs of leading companies’ specific to sector
  • Purchasing managers, technical personnel, end-users
  • Key opinion leaders such as investment bankers, and industry consultants

Moreover, we always validate our data and findings through primary respondents from all the major regions we are working on.

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