Online Banking Market

Online Banking Market Size by Service Type (Payments, Processing Services, Customer & Channel Management, Wealth Management and Others), Banking Type (Retail Banking, Corporate Banking and Investment Banking), Regions, Global Industry Analysis, Share, Growth, Trends, and Forecast 2024 to 2033

Base Year: 2023 Historical Data: 2020-22
  • Report ID: TBI-14160
  • Published Date: Mar, 2024
  • Pages: 237
  • Category: Information Technology & Semiconductors
  • Format: PDF
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The global online banking market was valued at USD 15.20 billion in 2023 and growing at a CAGR of 14.20% from 2024 to 2033. The market is expected to reach USD 57.35 billion by 2033. Online banking, also known as Internet banking or e-banking, is the utilization of Internet-based services and applications given by banks and financial institutions to perform different financial activities and transactions electronically. Through online banking, user can view their financial statements and fund management and perform banking exchanges from the comfort of a PC, tablet, or cell phone associated with the internet.

Market Introduction:

Each time users access their bank accounts through the web, that activity is known as online banking. Online banking, as its name suggests, involves making monetary transactions or banking online. Online banking is otherwise called internet banking. The term implies dealing with the bank account with the assistance of a gadget and the internet. Transferring funds, receiving funds, and paying bills online are all part of online banking. Quite a while back, the chance of overseeing cash that isn't physical over the internet was impossible. One can use online banking using Internet services and a digital device like a smartphone, laptop, or computer. Even though most banks offer online banking services through websites, many now offer applications. These applications are platforms that the bank specifically plans to have all services they give at their physical banks. With online banking, users can get the services they normally get from physical banks at a more convenient location. It is difficult for someone with a busy and stressful schedule to check their account for updates such as interest, successful online money transfers, and other information. The financial system has developed a virtual banking system for the convenience of customers, allowing them to access their accounts at any time and from anywhere. At the point when there has been a banking holiday, there are various occurrences in which your cash can't be taken care of. The comfort of an internet banking framework is that it is accessible 24 hours, 365 days per year. It takes care of issues that clients had with the old financial framework.

Online Banking Market Size

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Recent Development
  • In June 2023, Infosys, a global leader in next-generation digital services and consulting, announced a strategic partnership with Danske Bank, a major Nordic bank, to speed up the bank's digital transformation initiatives. This joint effort will assist Danske Bank with accomplishing its essential needs towards better client encounters, functional greatness, and a modernized innovation landscape controlled by cutting-edge arrangements. As a feature of this joint effort, Infosys will likewise secure Danske Bank's IT centre in India, where over 1,400 professionals are employed.
  • In June 2022, ACI Worldwide is the global leader in mission-critical real-time payment software. ACI Worldwide announced that One Equity Partners ("OEP"), a middle market private equity firm, has acquired its online banking solutions. Known as ACI Computerized Business Banking, the main innovation stage gives answers to business and business banking clients through a programming interface.

Market Dynamics:

Drivers

Improvement in internet speed- High-speed internet offers a smoother and more responsive client experience. Clients can move funds, pay bills, and track their records progressively, improving the general effectiveness of internet banking services. Quicker internet speeds facilitate the worldwide availability of online banking services. Clients in remote places can connect more efficiently, extending the client base for online banking platforms and driving global market growth. Quicker internet speeds empower faster transmission of huge volumes of information. Internet banking platforms can use this ability for real-time data analytics, helping financial institutions make informed decisions, understand customer behaviour, and offer more targeted services. In the banking industry, a key enabler of digital transformation is faster internet speeds. Financial institutions can opt for new advancements and delivery channels, positioning themselves as leaders in the evolving landscape of online banking.

Restraints:

Device compatibility issues- Inconsistent device compatibility can prompt a disappointing client experience. In the event that clients experience difficulties getting to online banking services on their favoured gadgets, they might become disengaged and seek alternative, more user-friendly options. Incompatibility between internet banking applications and certain devices may compromise security. Financial institutions may find it difficult to maintain a consistently secure environment because users may use outdated devices or operating systems that need support.

Opportunities:

Enhanced Security Measures - Reinforcing safety efforts assemble trust and certainty among clients. As worries about online fraud and cyber threats continue, online banking platforms focusing on security can draw in and hold clients who feel more secure in managing their online finances. Online banking platforms can collaborate with fintech organizations with cybersecurity expertise to use cutting-edge security technologies. Organizations with these suppliers can improve the general security of online banking services, ensuring a continuous and adaptive defense against evolving threats.

Challenges:

Resistance from certain age groups- Older people haven't been exposed to digital technologies as much and are less confident using online platforms. The absence of computerized proficiency can represent a critical obstruction to the reception of online banking services, as these clients might find it challenging to understand and use digital interfaces. Some older people might be inclined toward customized help while managing monetary issues. The absence of in-person guidance or customer support for online banking platforms might hinder this segment.

Regional segmentation analysis:

The regions analyzed for the market include North America, Europe, South America, Asia Pacific, the Middle East, and Africa. North America emerged as the largest market for the global online banking market, with a 42% share of the market revenue in 2023.

The North America region will account for the largest market share with revenue growth. North America has seen boundless adoption of online banking services across different demographics. Both consumers and businesses have progressively embraced digital banking for its convenience, openness, and effectiveness. North American banks accept that innovation will affect their industry for a long time as they plan to compete with fintech and non-financial organizations and grow their client base. A large number of banks in North America are focusing on technological advancements. This will assist the banks with accelerating changes to their core frameworks and back-office processes. Additionally, joint effort with fintech and other technology providers is fundamental for maintaining agility and competitiveness.

North America Region Online Banking Market Share in 2023 - 42%

 

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Service Type Segment Analysis

The service type segment is divided into payments, processing services, customer & channel management, wealth management and others. The payments segment dominated the market, with a market share of 28.65% in 2023. Users can use their computers, smartphones, or other internet-connected devices to initiate payments from the comfort of their homes or while travelling. This eliminates the need to visit a bank office or use traditional payment methods such as cash or checks. Online banking empowers close momentary exchange of assets between accounts, considering speedy and productive payment handling. This is especially advantageous for time-sensitive transactions or urgent payments.

Banking Type Segment Analysis

The banking type segment is divided into retail banking, corporate banking and investment banking. The retail banking segment dominated the market, with a market share of 40.26% in 2023.Online banking permits clients to perform various banking exercises from the comfort of their homes or in a hurry utilizing their PCs, cell phones, or tablets. Customers save time and effort by not having to visit physical bank branches during traditional banking hours. With online banking, clients can access their records every day, irrespective of their actual location, as long as they have an internet connection. This level of accessibility is particularly useful for people who cannot visit a bank office during standard business hours because of work, travel, or different responsibilities.

Some of the Key Market Players:
  • Temenos
  • Tata Consultancy Services Limited
  • Sopra Steria
  • SAP SE
  • Oracle
  • Microsoft
  • Intellect Design Arena Limited
  • Infosys Limited
  • I-flex Solutions
  • Fiserv, Inc.
  • First Source Bank
  • Finastra
  • EdgeVerve Systems Limited
  • ebankIT
  • CREALOGIX AG
  • COR Financial Solutions Limited
  • CGI Inc.
  • Capital Banking Solution
  • Canopus Software Laboratory
  • ACI Worldwide, Inc.

Report Description:

Attribute Description
Market Size Revenue (USD Billion)
Market size value in 2023 USD 15.20 Billion
Market size value in 2033 USD 57.35 Billion
CAGR (2024 to 2033) 14.20%
Historical data 2020-2022
Base Year 2023
Forecast 2024-2033
Region The regions analyzed for the market are Asia Pacific, Europe, South America, North America, and Middle East & Africa. Furthermore, the regions are further analyzed at the country level.
Segments Service Type, Banking Type

Frequesntly Asked Questions

As per The Brainy Insights, the size of the online banking market was valued at USD 15.20 billion in 2023 to USD 57.35 billion by 2033.

The global online banking market is growing at a CAGR of 14.20% during the forecast period 2024-2033.

The North America region emerged as the largest market for the online banking.

The rise in demand due to ease of convenience will influence the market's growth.

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This study forecasts revenue at global, regional, and country levels from 2020 to 2033. The Brainy Insights has segmented the global online banking market based on below-mentioned segments:

Global Online Banking Market by Service Type:

  • Payments
  • Processing Services
  • Customer & Channel Management
  • Wealth Management
  • Others

Global Online Banking Market by Banking Type:

  • Retail Banking
  • Corporate Banking
  • Investment Banking

Global Online Banking Market by Region:

  • North America
    • U.S.
    • Canada
    • Mexico
  • Europe
    • Germany
    • France
    • U.K.
    • Italy
    • Spain
  • Asia-Pacific
    • Japan
    • China
    • India
  • South America
    • Brazil
  • Middle East and Africa
    • UAE
    • South Africa

Methodology

Research has its special purpose to undertake marketing efficiently. In this competitive scenario, businesses need information across all industry verticals; the information about customer wants, market demand, competition, industry trends, distribution channels etc. This information needs to be updated regularly because businesses operate in a dynamic environment. Our organization, The Brainy Insights incorporates scientific and systematic research procedures in order to get proper market insights and industry analysis for overall business success. The analysis consists of studying the market from a miniscule level wherein we implement statistical tools which helps us in examining the data with accuracy and precision. 

Our research reports feature both; quantitative and qualitative aspects for any market. Qualitative information for any market research process are fundamental because they reveal the customer needs and wants, usage and consumption for any product/service related to a specific industry. This in turn aids the marketers/investors in knowing certain perceptions of the customers. Qualitative research can enlighten about the different product concepts and designs along with unique service offering that in turn, helps define marketing problems and generate opportunities. On the other hand, quantitative research engages with the data collection process through interviews, e-mail interactions, surveys and pilot studies. Quantitative aspects for the market research are useful to validate the hypotheses generated during qualitative research method, explore empirical patterns in the data with the help of statistical tools, and finally make the market estimations.

The Brainy Insights offers comprehensive research and analysis, based on a wide assortment of factual insights gained through interviews with CXOs and global experts and secondary data from reliable sources. Our analysts and industry specialist assume vital roles in building up statistical tools and analysis models, which are used to analyse the data and arrive at accurate insights with exceedingly informative research discoveries. The data provided by our organization have proven precious to a diverse range of companies, facilitating them to address issues such as determining which products/services are the most appealing, whether or not customers use the product in the manner anticipated, the purchasing intentions of the market and many others.

Our research methodology encompasses an idyllic combination of primary and secondary initiatives. Key phases involved in this process are listed below:

MARKET RESEARCH PROCESS

Data Procurement:

The phase involves the gathering and collecting of market data and its related information with the help of different sources & research procedures.

The data procurement stage involves in data gathering and collecting through various data sources.

This stage involves in extensive research. These data sources includes:

Purchased Database: Purchased databases play a crucial role in estimating the market sizes irrespective of the domain. Our purchased database includes:

  • The organizational databases such as D&B Hoovers, and Bloomberg that helps us to identify the competitive scenario of the key market players/organizations along with the financial information.
  • Industry/Market databases such as Statista, and Factiva provides market/industry insights and deduce certain formulations. 
  • We also have contractual agreements with various reputed data providers and third party vendors who provide information which are not limited to:
    • Import & Export Data
    • Business Trade Information
    • Usage rates of a particular product/service on certain demographics mainly focusing on the unmet prerequisites

Primary Research: The Brainy Insights interacts with leading companies and experts of the concerned domain to develop the analyst team’s market understanding and expertise. It improves and substantiates every single data presented in the market reports. Primary research mainly involves in telephonic interviews, E-mail interactions and face-to-face interviews with the raw material providers, manufacturers/producers, distributors, & independent consultants. The interviews that we conduct provides valuable data on market size and industry growth trends prevailing in the market. Our organization also conducts surveys with the various industry experts in order to gain overall insights of the industry/market. For instance, in healthcare industry we conduct surveys with the pharmacists, doctors, surgeons and nurses in order to gain insights and key information of a medical product/device/equipment which the customers are going to usage. Surveys are conducted in the form of questionnaire designed by our own analyst team. Surveys plays an important role in primary research because surveys helps us to identify the key target audiences of the market. Additionally, surveys helps to identify the key target audience engaged with the market. Our survey team conducts the survey by targeting the key audience, thus gaining insights from them. Based on the perspectives of the customers, this information is utilized to formulate market strategies. Moreover, market surveys helps us to understand the current competitive situation of the industry. To be precise, our survey process typically involve with the 360 analysis of the market. This analytical process begins by identifying the prospective customers for a product or service related to the market/industry to obtain data on how a product/service could fit into customers’ lives.

Secondary Research: The secondary data sources includes information published by the on-profit organizations such as World bank, WHO, company fillings, investor presentations, annual reports, national government documents, statistical databases, blogs, articles, white papers and others. From the annual report, we analyse a company’s revenue to understand the key segment and market share of that organization in a particular region. We analyse the company websites and adopt the product mapping technique which is important for deriving the segment revenue. In the product mapping method, we select and categorize the products offered by the companies catering to domain specific market, deduce the product revenue for each of the companies so as to get overall estimation of the market size. We also source data and analyses trends based on information received from supply side and demand side intermediaries in the value chain. The supply side denotes the data gathered from supplier, distributor, wholesaler and the demand side illustrates the data gathered from the end customers for respective market domain.

The supply side for a domain specific market is analysed by:

  • Estimating and projecting penetration rates through analysing product attributes, availability of internal and external substitutes, followed by pricing analysis of the product.
  • Experiential assessment of year-on-year sales of the product by conducting interviews.

The demand side for the market is estimated through:

  • Evaluating the penetration level and usage rates of the product.
  • Referring to the historical data to determine the growth rate and evaluate the industry trends

In-house Library: Apart from these third-party sources, we have our in-house library of qualitative and quantitative information. Our in-house database includes market data for various industry and domains. These data are updated on regular basis as per the changing market scenario. Our library includes, historic databases, internal audit reports and archives.

Sometimes there are instances where there is no metadata or raw data available for any domain specific market. For those cases, we use our expertise to forecast and estimate the market size in order to generate comprehensive data sets. Our analyst team adopt a robust research technique in order to produce the estimates:

  • Applying demographic along with psychographic segmentation for market evaluation
  • Determining the Micro and Macro-economic indicators for each region 
  • Examining the industry indicators prevailing in the market. 

Data Synthesis: This stage involves the analysis & mapping of all the information obtained from the previous step. It also involves in scrutinizing the data for any discrepancy observed while data gathering related to the market. The data is collected with consideration to the heterogeneity of sources. Robust scientific techniques are in place for synthesizing disparate data sets and provide the essential contextual information that can orient market strategies. The Brainy Insights has extensive experience in data synthesis where the data passes through various stages:

  • Data Screening: Data screening is the process of scrutinising data/information collected from primary research for errors and amending those collected data before data integration method. The screening involves in examining raw data, identifying errors and dealing with missing data. The purpose of the data screening is to ensure data is correctly entered or not. The Brainy Insights employs objective and systematic data screening grades involving repeated cycles of quality checks, screening and suspect analysis.
  • Data Integration: Integrating multiple data streams is necessary to produce research studies that provide in-depth picture to the clients. These data streams come from multiple research studies and our in house database. After screening of the data, our analysts conduct creative integration of data sets, optimizing connections between integrated surveys and syndicated data sources. There are mainly 2 research approaches that we follow in order to integrate our data; top down approach and bottom up approach.

Market Deduction & Formulation: The final stage comprises of assigning data points at appropriate market spaces so as to deduce feasible conclusions. Analyst perspective & subject matter expert based holistic form of market sizing coupled with industry analysis also plays a crucial role in this stage.

This stage involves in finalization of the market size and numbers that we have collected from data integration step. With data interpolation, it is made sure that there is no gap in the market data. Successful trend analysis is done by our analysts using extrapolation techniques, which provide the best possible forecasts for the market.

Data Validation & Market Feedback: Validation is the most important step in the process. Validation & re-validation via an intricately designed process helps us finalize data-points to be used for final calculations.

The Brainy Insights interacts with leading companies and experts of the concerned domain to develop the analyst team’s market understanding and expertise. It improves and substantiates every single data presented in the market reports. The data validation interview and discussion panels are typically composed of the most experienced industry members. The participants include, however, are not limited to:

  • CXOs and VPs of leading companies’ specific to sector
  • Purchasing managers, technical personnel, end-users
  • Key opinion leaders such as investment bankers, and industry consultants

Moreover, we always validate our data and findings through primary respondents from all the major regions we are working on.

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